User accounts
Create, edit, and manage user accounts in the Ship dashboard, including assigning roles, permissions and shipping locations.
Overview
The User Accounts page allows administrators to create, edit, and manage individual user profiles within the Ship system. Each user profile contains key information such as name, email address, title, and assigned roles. From here, you can define user details, assign system roles, and manage permissions for specific locations.
Roles determine the level of access a user can have within the Ship platform. E.g. Assign admin rights to as few users as possible to enhance security. For more information on roles and permissions, see the Role manager guide.
Add a new user
To add a new user:
- Go to Settings > User Accounts.
- Select to Invite new user or Add account.
- Complete the user details form.
- (Consignments API users) Assign the User permission you want the user to have.
- (Shipments API users) The new user will be emailed to verify their account.
Please note: They will initially have read-only access to Ship but, to add further permissions follow the edit user steps below.
- (Consignments API only) Assign Shipping Locations the user should have access to.
- Click Save to confirm your changes.
Edit a user
To edit an existing user:
- From the User Accounts list, select Edit next to the desired user.
- Update any personal details or adjust the assigned roles.
- (Consignments API only) Assign Shipping Locations to limit which shipping location(s) the user can access.
- Click Save to confirm your changes.
Disable a user
If a user no longer needs access to the Ship system:
- Locate the user in the User Accounts table.
- Select the Disable user tick-box.
- Click Save to apply the change.
Disabled users will no longer be able to log in or access the system.
Best practices
- Assign roles based on specific job responsibilities to ensure least-privilege access.
- Review existing roles regularly to ensure they match current operational needs.