Tracking carrier states
Our list of tracking states and the mapped carrier events in Track.
Tracking states are the mapped delivery events that Sorted Track uses to align with integrated carriers and the wide range of different states they use internally in tracking their deliveries.
Without this mapping in the Track platform, the list of delivery states each carrier uses would quickly disorganise and clutter any attempt to track your shipments. Therefore, we have mapped the states from our integrated carriers and use our own tracking states to simplify the differences between each carrier definition.
For more information, scroll down to view the whole list of our tracking states or scroll down for tracking states by carrier.
For example: DPD uses the definition “No Trace” for a package that may be missing. For the same situation, Evri uses the term “Missing Parcel”.
These differences between carrier states are very common and can be difficult to trace across multiple carriers. The Track platform streamlines these different states into the more generic term of a “Missing” package state.
This prevents you from having to cross-reference the different delivery states that a carrier uses as the Track platform condenses these terms into more simplified generic states.
Mapped tracking states
For carrier specific mapped states, please scroll down to tracking states by carrier.
For more information on the Final states column, see the final states header below.
| Value | Description | Final State |
|---|---|---|
action_required | The carrier should be contacted | |
arrived_at_destination_country | The shipment has arrived at the destination country | |
at_customs | The shipment is being cleared through customs | |
awaiting_drop_off | Carrier is waiting for the customer to drop off the shipment | |
carrier_changed | The shipment has been handed over to a new carrier | |
carrier_refused_to_collect | Collection failed because of customer’s expectations or because there was nothing to collect | yes |
carrier_unable_to_collect | Collection failed due to the carrier’s operational issues | yes |
cleared_through_customs | The shipment has been cleared through customs | |
collected_by_carrier | The shipment was collected by the carrier | |
collection_reminder | Reminder for the customer to collect their shipment or it will be returned to sender | |
collection_rescheduled | The shipment collection has been rescheduled | |
collection_scheduled | The carrier will collect the shipment from the customer | |
customs_charges_due | The shipment is being held by the carrier awaiting payment of customs charges | |
damaged | The shipment was damaged in transit | |
delayed | The shipment is delayed | |
delivered | The shipment has been delivered | yes |
delivered_damaged | The shipment was delivered, but it was damaged | yes |
delivered_to_neighbour | The shipment was delivered to a neighbour | yes |
delivered_to_reception | The shipment was delivered to reception | yes |
delivered_to_safe_location | The shipment was left in a safe location | yes |
delivery_address_changed | The delivery address has changed | |
delivery_attempted | The carrier attempted to deliver the shipment | |
delivery_failed | Delivery failed | yes |
delivery_failed_card_left | Delivery failed, but the carrier left a calling card | yes |
delivery_refused | The shipment delivery was refused | yes |
delivery_rescheduled | The delivery date and/or time has been changed | yes |
delivery_scheduled | Delivery has been scheduled with the customer | |
destroyed | The shipment was destroyed by the carrier (e.g. because it was too damaged, or it was dangerous) | yes |
dispatched | The shipment has been dispatched (registered) | |
dropped_off | The shipment was dropped off by the customer | |
exchange_failed | Exchange was unsuccessful | yes |
exchange_successful | Exchange was successful | |
failed_to_collect | The customer did not collect the shipment from the collection location | |
final_collection_reminder | Final reminder for the customer to collect their shipment or it will be returned to sender | |
final_delivery_attempt | The carrier attempted to deliver for the last time | |
held_by_carrier | The shipment is being held by the carrier | |
in_transit | The shipment is in transit | |
in_transit_waiting | The carrier is either waiting until transit can resume (e.g. due to Force Majeure or 1 cm of snow) | |
incorrect_label | The shipment was labelled incorrectly and so was sent to the wrong place | |
lost | The carrier lost the shipment (or it was stolen) | yes |
misrouted | The shipment was labelled correctly but was sent to the wrong place due to incorrect handling | |
missing | The carrier is trying to locate the shipment | |
missing_manifest | The shipment was not manifested with the carrier | |
out_for_delivery | The shipment is out for delivery | |
partially_delivered | Part of the shipment was delivered | yes |
proof_of_delivery_available | Proof of delivery is available | yes |
ready_for_collection | The shipment is ready to be collected by the customer | yes |
refunded | The shipment has been refunded | |
returned_to_sender | The shipment has been returned to the sender | |
shipment_issue | There is an issue with the shipment (e.g. it is over-sized). The carrier will still transport it, but may charge extra | |
unable_to_track | Track cannot track the shipment due to an error | |
will_be_returned_to_sender | The shipment will be returned to sender |
Tracking states by carrier
Here’s our list of all tracking states that Track maps to our integrated carriers.
For more information on the Final states column, see the final states header below.
Last updated: 16/10/2025
Final tracking states
A final state, usually known as a terminating state, is when no further shipment processing is required. When a shipment goes into a final state it will not change, however Track will still process additional events from the carrier.
E.g. ‘Delivered’ or ‘Delivered damaged’ are all final states for a package.
However, some final states such as ‘Delivery Refused’, can transition to ‘Return to sender’ so a notification can be triggered.
No notifications or webhooks will be triggered for any further status updates once a final state has been reached.
The final states a package can have are:
- delivered
- delivered_damaged
- delivered_to_neighbour
- delivered_to_reception
- delivered_to_safe_location
- destroyed
- lost
- carrier_refused_to_collect
- carrier_unable_to_collect
- delivered
- delivery_failed
- delivery_failed_card_left
- delivery_refused
- delivery_rescheduled
- exchange_failed
- partially_delivered
- proof_of_delivery_available
- ready_for_collection
Next steps
Get started with more Track features: