Managing Users and Roles

  • administration
  • user interface
  • Ship
  • users
  • roles
  • permissions
  • admin
  • settings

This page explains how to create new users and assign user permissions via the Manage Users page.

Note

This page provides help and support for Sorted Ship. As Ship is currently in development, content may be updated as and when necessary.

For support with Ship (Consignments), click here.

Accessing the Manage Users Page

To open the Manage Users page, select Account > Manage Users from the main menu.

pro_manage_users_screen

The page displays details of all currently-created users, including email addresses and individual roles.

Creating New Users

To create a new user:

  1. Click the Create New User card. The system displays the Create New User form.

pro_manage_users_create_user

  1. Select the user's User Role. See the User Roles section for more information on the permissions available to each role.
  2. Enter a First Name, Last Name, and Email Address for the user.
  3. Click Create User to close the form and create the user.

Configuring Multi-Tenant Users

For multi-tenant customers, any new user accounts must be linked to the relevant tenants and channels before they can be used. To link a user account to an existing tenant or channel:

  1. Select Settings > Multi-Tenancy to display the Managing Tenants page.

edit_user_manage_tenants

  1. Click Edit on the tenant that you want to add the user to. Ship displays the Edit Tenant page.

edit_user_edit_tenant

  1. Click Next on the Tenant Details and Add Channels cards to display the Link Users card.

edit_user_link_users

  1. Select the user that you want to add from the Select Users list.
  2. Select the channels that you want to add the user to from the Link Selected Users To list. To add the user to all channels in the tenant, click Select All.
  3. Click Add To My Selection to add the selected users to the selected tenants and channels.
  4. Click Save to save your changes and return to the Managing Tenants page.

User Roles

Each Ship user must have a user account in order to access the site. Different user accounts have different permissions, so a user can only access the pages and features that they have permissions to use.

There are 3 user roles within the Ship user interface:

  • Read Only - Read Only users can only read information within the as opposed to modifying it. The Read Only role cannot view any customer configuration.
  • User - Users have access to create new shipments, modify existing shipments, and conduct all operations required to ship. They can read, but not modify, customer settings and configuration.
  • Administrator - As well as having permissions to do everything that users can do, Administrators can modify configuration and settings within Ship.

Role Overview

Role Read Data Modify Data Read Config Modify Config
Administrator Yes Yes Yes Yes
Standard Yes Yes Yes No
Read Only Yes No No No
Note

Ordinarily, an initial user account is set up as part of the initial product configuration work for your company. The owner of this account would then configure the rest of your user accounts as required.

If you do not have a user account or if you are experiencing issues logging in, please contact your company admin.