Consignment States
| Consignment State | Description | User Action(s) |
|---|---|---|
| Unallocated | Consignment Created, no carrier allocated |
Allocate consignment Cancel consignment Edit consignment details Add / Edit Package |
| Allocating | Trying to allocate a carrier service | N/A |
| Allocation Failed | Attempt to allocate a carrier service failed |
Allocate consignment Cancel consignment Edit consignment details Add / Edit Package |
| Allocated | Carrier service was successfully allocated |
De-allocate consignment Print labels Manifest with Carrier Cancel consignment |
| Manifesting | Attempting to manifest consignment | N/A |
| Manifested | Consignment successfully manifested |
De-allocate consignment Print labels Cancel consignment Mark as Dispatched |
| Manifest Failed | Manifest attempt failed |
De-allocate consignment Print labels Cancel consignment Manifest with Carrier |
| Cancelling | Shipment is being cancelled | N/A |
| Cancelled | Shipment was cancelled | N/A |
| Dispatched | Shipment has been dispatched from its origin location |
Print labels Cancel consignment |
| Collection Failed | Collection failed because of customer's exceptions |
Print labels Cancel consignment |
| Carrier Unable To Collect | Collection failed because of carrier's operational issues |
Print labels Cancel consignment |
| Exchange Failed | Exchange service failed |
Print labels Cancel consignment |
| Collected | Shipment was collected |
Print labels Cancel consignment |
| At Drop Off Point | Shipment was dropped-off at a shop by consumer |
Print labels Cancel consignment |
| In Transit | Shipment is in transit |
Print labels Cancel consignment |
| In Transit - Waiting | Carrier is either waiting until transit can be resumed due to force majeure event OR delivery delayed on customer's request | Print labels |
| At Customs | Shipment is being cleared through customs |
Print labels Cancel consignment |
| Action Required | Carrier requires additional information |
Print labels Cancel consignment |
| Delayed | Shipment is delayed |
Print labels Cancel consignment |
| Held By Carrier | Shipment is held by the carrier |
Print labels Cancel consignment |
| Missing | Carrier cannot locate the shipment |
Print labels Cancel consignment |
| Lost | Shipment lost |
Print labels Cancel consignment |
| Damaged | Shipment was damaged |
Print labels Cancel consignment |
| Out For Delivery | Shipment is out for delivery |
Print labels Cancel consignment |
| Delivered Damaged | Shipment delivered, but it was damaged |
Print labels Cancel consignment |
| Partially Delivered | Part of the shipment was delivered |
Print labels |
| At Collection Point | Shipment is at a pickup shop |
Print labels Cancel consignment |
| Delivered | Shipment Delivered |
Print labels |
| Delivery Failed Card Left | Delivery failed, but carrier left a calling card |
Print labels Cancel consignment |
| Delivery Failed | Delivery failed |
Print labels |
| Return to Sender | Shipment will be returned to sender |
Print labels Cancel consignment |
| User Action | Consignment State |
|---|---|
| Allocate consignment |
Unallocated Allocation Failed |
| Edit consignment details |
Unallocated Allocation Failed |
| Add / Edit Package |
Unallocated Allocation Failed |
| De-allocate |
Allocated Manifested Manifest Failed |
| Manifest with Carrier |
Allocated Manifest Failed |
| Mark as Dispatched |
Manifested |
| Print Labels |
Allocated Manifested Manifest Failed Dispatched Collection Failed Carrier Unable To Collect Exchange Failed Collected At Drop Off Point In Transit In Transit - Waiting At Customs Action Required Delayed Held By Carrier Missing Lost Damaged Out For Delivery Delivered Damaged Partially Delivered At Collection Point Delivered Delivery Failed Card Left Delivery Failed Return to Sender |
| Cancel consignment |
Unallocated Allocation Failed Allocated Manifested Manifest Failed Dispatched Collection Failed Carrier Unable To Collect Exchange Failed Collected At Drop Off Point In Transit At Customs Action Required Delayed Held By Carrier Missing Lost Damaged Out For Delivery Delivered Damaged At Collection Point Delivery Failed Card Left Delivery Failed Return to Sender |