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Shipment States

Shipment Delivery StateDescriptionRed / Amber / Green
Action RequiredThe carrier should be contacted
Red
Arrived at destination countryThe shipment has arrived at the destination country
Green
At customsThe shipment is being cleared through customs
Green
Awaiting drop-offCarrier is waiting for the customer to drop off the shipment
Green
Carrier changedThe shipment has been handed over to a new carrier
Green
Carrier refused to collectCollection failed because of customer’s expectations or because there was nothing to collect
Red
Carrier unable to collectCollection failed due to the carrier’s operational issues
Amber
Cleared through customsThe shipment has been cleared through customs
Green
Collected by carrierThe shipment was collected by the carrier
Green
Collection reminderReminder for the customer to collect their shipment or it will be returned to sender
Green
Collection rescheduledThe shipment collection has been rescheduled
Green
Collection scheduledThe carrier will collect the shipment from the customer
Green
Customs charges dueThe shipment is being held by the carrier awaiting payment of customs charges
Amber
DamagedThe shipment was damaged in transit
Red
DelayedThe shipment is delayed
Amber
DeliveredThe shipment has been delivered
Green
Delivered damagedThe shipment was delivered, but it was damaged
Red
Delivered to neighbourThe shipment was delivered to a neighbour
Green
Delivered to receptionThe shipment was delivered to reception
Green
Delivered to safe locationThe shipment was left in a safe location
Green
Delivery address changedThe delivery address has changed
Green
Delivery attemptedThe carrier attempted to deliver the shipment
Green
Delivery failedDelivery failed
Red
Delivery failed card leftDelivery failed, but the carrier left a calling card
Green
Delivery refusedThe shipment delivery was refused
Red
Delivery rescheduledThe delivery date and/or time has been changed
Green
Delivery scheduledDelivery has been scheduled with the customer
Green
DestroyedThe shipment was destroyed by the carrier (e.g. because it was too damaged, or it was dangerous)
Red
DispatchedThe shipment has been dispatched (registered)
Green
Dropped-offThe shipment was dropped off by the customer
Green
Exchange failedExchange was unsuccessful
Red
Exchange successfulExchange was successful
Green
Failed to collectThe customer did not collect the shipment from the collection location
Amber
Final collection reminderFinal reminder for the customer to collect their shipment or it will be returned to sender
Green
Final delivery attemptThe carrier attempted to deliver for the last time
Amber
Held by carrierThe shipment is being held by the carrier
Red
In transitThe shipment is in transit
Green
In transit, waitingThe carrier is either waiting until transit can resume (e.g. due to Force Majeure or 1 cm of snow)
Amber
Incorrect LabelThe shipment was labelled incorrectly and so was sent to the wrong place.
Red
LateThe shipment is late
Red
LostThe carrier lost the shipment (or it was stolen)
Red
May be missingREACT estimates that the shipment may be missing (e.g. because it has not been scanned when expected)
Red
MisroutedThe shipment was labelled correctly but was sent to the wrong place due to incorrect handling
Amber
MissingThe carrier is trying to locate the shipment
Red
Missing manifestThe shipment was not manifested with the carrier
Red
Out for deliveryThe shipment is out for delivery
Green
Partially deliveredPart of the shipment was delivered
Amber
Proof of delivery availableProof of delivery is available
Green
Ready for collectionThe shipment is ready to be collected by the customer
Green
RefundedThe shipment has been refunded
Green
Returned to senderThe shipment has been returned to the sender
Green
Shipment issueThere is an issue with the shipment (e.g. it is over-sized). The carrier will still transport it, but may charge extra
Amber
Unable to trackREACT cannot track the shipment due to an error
Red
Will be returned to senderThe shipment will be returned to sender
Amber