Track shipment states
This table displays available Track shipment states and indicates which carriers have tracking events mapped to each state.
The Carriers with Mapped Events column displays the carriers that have a tracking event mapped for each shipment state. If a carrier does not have an event mapped for a particular state then shipments with that carrier can never assume that state, because the carrier does not have any events that correspond to it.
You should bear this information in mind when setting up shipment filters, in order to avoid setting up a filter for an state that your carriers do not use. For more information on configuring shipment filters, see Managing Your Shipment Filters.
Final shipment states
A final state, usually known as a terminating state, is when no further shipment processing is required. When a shipment goes into a final state it will not change, however Track will still process additional events from the carrier.
Note
A final state will not change once it's in this state.
Some final states, such as 'delivey refused' state, can transition to 'return to sender' so a notification can be triggered.
No notifcations or webhooks will be triggered for any further status updates once a final state has been reached.
All final states are highlighted in the table below.
All shipment states
View below for a list of all Track shipment states and the carriers that support each state.
| Shipment Delivery State | Description | Carriers with Mapped Events | Final state |
|---|---|---|---|
| Action Required (Red) | The carrier should be contacted | Yodel (File), Evri, DPD, Arrow XL, Parcel Force, FedEX (API), DHL Parcel UK, DHL Express, P2P Trackpak (API), DPD Local UK, UPS | |
| Arrived at destination country (Green) | The shipment has arrived at the destination country | Yodel (File), Evri, DPD, P2P Trackpak (API), DPD Local UK | |
| At customs (Green) | The shipment is being cleared through customs | Yodel (File), Evri, DPD, FedEX (API), DHL Express, P2P Trackpak (API), DPD Local UK, UPS | |
| Awaiting drop-off (Green) | Carrier is waiting for the customer to drop off the shipment | Evri, P2P Trackpak (API) | |
| Carrier changed (Green) | The shipment has been handed over to a new carrier | Evri, Arrow XL, Parcel Force, DHL Express, P2P Trackpak (API), UPS | |
| Carrier refused to collect (Red) | Collection failed because of customer’s expectations or because there was nothing to collect | Yodel (File), DPD, Arrow XL, Parcel Force, DHL Parcel UK, DPD Local UK, UPS | Yes |
| Carrier unable to collect (Amber) | Collection failed due to the carrier’s operational issues | Yodel (File), DPD, Arrow XL, Parcel Force, DPD Local UK | Yes |
| Cleared through customs (Green) | The shipment has been cleared through customs | Yodel (File), Evri, DPD, P2P Trackpak (API), DPD Local UK, UPS | |
| Collected by carrier (Green) | The shipment was collected by the carrier | Yodel (File), Evri, DPD, Parcel Force, FedEX (API), DHL Parcel UK, DPD Local UK, UPS | |
| Collection reminder (Green) | Reminder for the customer to collect their shipment or it will be returned to sender | Evri, ASDA To You, UPS | |
| Collection rescheduled (Green) | The shipment collection has been rescheduled | Evri, Arrow XL, UPS | |
| Collection scheduled (Green) | The carrier will collect the shipment from the customer | Evri, Arrow XL, FedEX (API), DHL Express | |
| Customs charges due (Amber) | The shipment is being held by the carrier awaiting payment of customs charges | Yodel (File), Arrow XL, FedEX (API), P2P Trackpak (API), UPS | |
| Damaged (Red) | The shipment was damaged in transit | Yodel (File), Evri, DPD, Arrow XL, Parcel Force, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | |
| Delayed (Amber) | The shipment is delayed | Yodel (File), Evri, DPD, Parcel Force, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | |
| Delivered (Green) | The shipment has been delivered | Yodel (File), Evri, DPD, Arrow XL, Parcel Force, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | Yes |
| Delivered damaged (Red) | The shipment was delivered, but it was damaged | Yodel (File), Evri, Arrow XL, ASDA To You, DHL Express | Yes |
| Delivered to neighbour (Green) | The shipment was delivered to a neighbour | Yodel (File), Evri, Parcel Force, P2P Trackpak (API) | Yes |
| Delivered to reception (Green) | The shipment was delivered to reception | Evri | Yes |
| Delivered to safe location (Green) | The shipment was left in a safe location | Yodel (File), Evri, Parcel Force, FedEX (API) | Yes |
| Delivery address changed (Green) | The delivery address has changed | Evri, FedEX (API), UPS | |
| Delivery attempted (Green) | The carrier attempted to deliver the shipment | Evri, Parcel Force, FedEX (API), P2P Trackpak (API), UPS | |
| Delivery failed (Red) | Delivery failed | Yodel (File), Evri, DPD, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | Yes |
| Delivery failed card left (Green) | Delivery failed, but the carrier left a calling card | Yodel (File), Evri, DPD, Arrow XL, DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | Yes |
| Delivery refused (Red) | The shipment delivery was refused | Yodel (File), Evri, DPD, Arrow XL, Parcel Force, FedEX (API), DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | Yes |
| Delivery rescheduled (Green) | The delivery date and/or time has been changed | Yodel (File), DPD, Arrow XL, FedEX (API), UPS | Yes |
| Delivery scheduled (Green) | Delivery has been scheduled with the customer | Yodel (File), Evri, DPD, Arrow XL, Parcel Force, FedEX (API), P2P Trackpak (API), UPS | |
| Destroyed (Red) | The shipment was destroyed by the carrier (e.g. because it was too damaged, or it was dangerous) | Evri, Arrow XL, Parcel Force, DHL Express, P2P Trackpak (API), UPS | Yes |
| Dispatched (Green) | The shipment has been dispatched (registered) | Yodel (File), Evri, DPD, Arrow XL, Parcel Force, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API), DPD Local UK | |
| Dropped-off (Green) | The shipment was dropped off by the customer | Yodel (File), UPS | |
| Exchange failed (Red) | Exchange was unsuccessful | Yodel (File), DPD | Yes |
| Exchange successful (Green) | Exchange was successful | ||
| Failed to collect (Amber) | The customer did not collect the shipment from the collection location | Yodel (File), Evri, DPD, Parcel Force, UPS | |
| Final collection reminder (Green) | Final reminder for the customer to collect their shipment or it will be returned to sender | Evri, ASDA To You | |
| Final delivery attempt (Amber) | The carrier attempted to deliver for the last time | Evri, UPS | |
| Held by carrier (Amber) | The shipment is being held by the carrier | Yodel (File), Evri, DPD, UPS | |
| In transit (Green) | The shipment is in transit | Yodel (File), Evri, DPD, Parcel Force, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | |
| In transit, waiting (Amber) | The carrier is either waiting until transit can resume (e.g. due to Force Majeure or 1 cm of snow) | Yodel (File), Evri, DPD, FedEX (API), DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS | |
| Incorrect Label (Red) | The shipment was labelled incorrectly and so was sent to the wrong place. | Yodel (File), Evri, DPD, DHL Express, UPS | |
| Lost (Red) | The carrier lost the shipment (or it was stolen) | Evri, Arrow XL, ASDA To You, DHL Parcel UK, UPS | Yes |
| Misrouted (Amber) | The shipment was labelled correctly but was sent to the wrong place due to incorrect handling | Evri, DPD, Parcel Force, FedEX (API), DHL Express, P2P Trackpak (API), UPS | |
| Missing (Red) | The carrier is trying to locate the shipment | Yodel (File), Evri, DPD, Arrow XL, ASDA To You, DHL Express, UPS | |
| Missing manifest (Red) | The shipment was not manifested with the carrier | Evri | |
| Out for delivery (Green) | The shipment is out for delivery | Yodel (File), Evri, DPD, Parcel Force, FedEX (API), ASDA To You, DHL Parcel UK, DHL Express, P2P Trackpak (API) | |
| Partially delivered (Amber) | Part of the shipment was delivered | Parcel Force, DHL Parcel UK, P2P Trackpak (API), UPS | Yes |
| Proof of delivery available (Green) | Proof of delivery is available | FedEX (API), UPS | Yes |
| Ready for collection (Green) | The shipment is ready to be collected by the customer | Yodel (File), Evri, DPD, Parcel Force, FedEX (API), ASDA To You, P2P Trackpak (API), UPS | Yes |
| Refunded (Green) | The shipment has been refunded | UPS | |
| Returned to sender (Green) | The shipment has been returned to the sender | Yodel (File), Evri, FedEX (API), DHL Parcel UK, P2P Trackpak (API), UPS | |
| Shipment issue (Amber) | There is an issue with the shipment (e.g. it is over-sized). The carrier will still transport it, but may charge extra | Evri , UPS | |
| Unable to track (Red) | Track cannot track the shipment due to an error | UPS | |
| Will be returned to sender (Amber) | The shipment will be returned to sender | Evri, Arrow XL, Parcel Force, FedEX (API), DHL Parcel UK, DHL Express, P2P Trackpak (API), UPS |